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Terms & Conditions

1. By ordering you are agreeing to the following terms and conditions of sale which form a contract between you and Lactosym Vet.

Lactosym Vet may from time to time due to changes in applicable legislation for example change these terms and conditions and you should periodically visit this page to review the current terms and conditions.

These terms and conditions are governed by English law. By entering into this contract, you agree that any dispute will resolved exclusively by the English courts.


Lactosym Vet is sold as a probiotic food which is regulated in the United Kingdom as a food product. Many pet and livestock owners report to us that they feel their animals benefit from having Lactosym Vet added to their diet. They feel that Lactosym Vet helps to keep their animals in peak condition by ensuring they maintain a healthy gut. The use of probiotics is the subject of extensive clinical research and although widely accepted as improving the quality of life of animals and humans alike, Lactosym Vet is a “food” product so we are unable to make any medicinal claims. We always suggest you take advice from your veterinary surgeon.


Lactosym Vet guarantees that the product you have purchased has been produced to the required standards of food hygiene. In fact we aim to exceed the required standards and perform many additional quality checks on our product which are not required by law.

You agree to take responsibility for arranging receipt of and signing for your order on the first day that delivery is attempted to the delivery address you have specified when ordering. Lactosym Vet cannot offer refunds or replacements for shipments which were not received and signed for.

Lactosym Vet guarantees that provided this product has been stored as advised and the product contains at least 200 million live, activated bacteria per millilitre.
Couriers acting on behalf of Lactosym Vet will attempt delivery within 3 working days and on one additional subsequent day if the correct delivery address information has been given at the time of ordering. After this it is your responsibility to track and arrange delivery or collection of your shipment for which the courier may make an additional charge direct to you. As 4 above, all rights to refunds are forfeit if the product is not signed for and properly stored on the first nominated day.